Refund policy

At Button and Bobbin, your satisfaction is our priority. While we do not accept returns, if there’s any issue with your order, we’re happy to offer a refund within 30 days of receiving your item.

To be eligible for a refund, simply reach out to us at contact@buttonandbobbin.com within 30 days of receiving your purchase. Please, provide details of the issue, along with your order number and any relevant photos, if applicable. We’ll review your request promptly and work quickly to resolve it.

Once approved, we’ll process your refund, and the amount will be credited back to your original payment method. Please note that refunds are only granted for defective or damaged items.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’re committed to evaluating the issue and making it right as quickly as possible.

Exchanges
While we don’t offer direct exchanges, the quickest way to ensure you get what you want is to request a refund for the item you have, and then make a new purchase for the replacement item.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with our standard policy, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. Please retain the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your request, and let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.